1. Scope
These terms govern orders placed on xmarlin.com and delivered in Morocco, paid in cash on delivery. They are accepted when the order is submitted.
The seller is identified in the legal notice.
2. Products
XMARLIN sells sportswear for adults and children, in kits and as single items. The composition, weight and care instructions for each item are stated on the product page.
The images currently online are concept renders, marked CONCEPT. They describe the construction and the colourway, not the item you receive. Colours vary from screen to screen.
The size table in centimetres is on the home page. The fitting rule is this: the cut is athletic, and between two sizes take the larger one.
3. Prices
Prices are shown in Moroccan dirhams (MAD) on the product page and in the order form. The price that applies is the one shown when the order is placed, then read back to you on the confirmation call.
- VAT treatment
- [[TO FILL: applicable VAT treatment — prices inclusive or exclusive, and the rate that applies to ready-to-wear, to be confirmed by the accountant]]
- Delivery charge
- [[TO FILL: delivery charge billed to the customer — amount per zone, or a statement that delivery is free]]
4. Placing an order
Orders are placed through the form on this site: name, phone, city, address, kit and sizes. No account is needed and no email address is asked for.
An order placed on the site is a request, not yet a firm sale. It becomes firm after the confirmation call described in article 5.
5. Confirmation call
Every order is followed up within 24 hours, first on WhatsApp then by phone. The call verifies who you are, reads back the kit, the sizes, the colourway and the total, confirms the address and a landmark, gives the delivery window and repeats that payment is made in cash to the courier.
No unconfirmed order is dispatched. If there is no answer after three attempts spread over 48 hours, the order is cancelled. It can be placed again at any time.
6. Cash on delivery
Payment is made in cash, in dirhams, directly to the courier when the parcel is handed over. Nothing is asked for before delivery, and the site accepts neither cards nor online payment.
The amount to have ready is the amount confirmed on the call. Bring the exact sum: the courier does not always carry change.
Proof of payment given to the customer: [[TO FILL: what the customer receives at delivery — the carrier's delivery note, a receipt, or an invoice — and the invoicing obligations for a cash B2C sale, to be confirmed by the accountant]]
7. Delivery
The parcel is packed and handed to the carrier within 48 hours of the order being confirmed. That is the dispatch time, not the transit time.
- Carrier
- [[CONFIRM WITH CARRIER: name of the carrier or carriers selected]]
- Transit time
- [[CONFIRM WITH CARRIER: delivery time in working days, by zone, as stated in the contract]]
- Areas covered
- [[CONFIRM WITH CARRIER: list of cities and zones served, and zones excluded or subject to a longer lead time]]
- Delivery attempts
- [[CONFIRM WITH CARRIER: number of delivery attempts before return to sender, and how long a parcel is held]]
- Tracking
- [[CONFIRM WITH CARRIER: format of the tracking number and the tracking page given to the customer]]
8. Opening the parcel before paying
[[CONFIRM WITH CARRIER: may the customer open and inspect the parcel before paying — yes, no, or exterior inspection only. Get the answer in writing and repeat it word for word here, in the FAQ and in the confirmation-call script]]
9. Refused or uncollected parcels
If you change your mind, say so on the confirmation call, or send a WhatsApp message before dispatch. Cancelling before dispatch is free and needs no reason.
A parcel refused at the door or left uncollected returns to us. What that means for the customer: [[TO FILL: policy for repeat refusals — none, or payment in advance required for a later order. A commercial decision, to be settled before the first campaign]]
10. Exchanges and returns
The detailed terms are in the returns and exchanges policy.
- Exchange window
- [[TO FILL: length of the exchange window in days from delivery]]
- Return cost
- [[TO FILL: who pays for the return and the re-delivery, and how much — after the carrier has quoted]]
- Refunds
- [[TO FILL: how a cash sale is refunded — bank transfer, cash in person, or credit note — and how long it takes]]
11. Statutory guarantees and right of withdrawal
[[TO FILL: the consumer's statutory rights on a distance sale in Morocco — right of withdrawal, statutory guarantees, exact time limits and procedure. To be drafted or approved by legal counsel, in particular under consumer protection law 31-08. State nothing here before that approval]]
The customer's statutory rights are in addition to the commercial commitments above, and do not replace them.
12. Personal data
The data entered in the form is used to process the order, to call you for confirmation and to deliver. The detail is in the privacy policy.
13. Customer service and complaints
WhatsApp [[TO FILL: WhatsApp Business number]], target response within 2 hours during business hours [[TO FILL: customer service business hours]].
14. Governing law and disputes
[[TO FILL: governing law, competent court and mediation route, to be confirmed by legal counsel]]